Tenant FAQs

Answers to your frequently asked questions

Rental homes are leased on a first qualified, first approved basis. A property cannot be reserved without a completed application and required fees. To improve your chances, we recommend applying as soon as you find a home you are interested in. If approved, we require the security deposit, admin fee and residents benefit package fee to remove the property from the market once you’ve submitted the required funds and SIGNED the lease agreement.

Move in costs vary depending on the property. In most cases, residents are required to pay the security deposit, admin fee and residents benefit package fee in secured funds (cashiers check or money orders) to secure the home following fund submission and all parties signing the required lease agreement. We will allow you two business days prior to your move-in date to submit your full first month’s rent in secured funds. We will prorate your second month per your move-in date.

Yes. Anyone 18 years or older MUST apply so we can review their backgrounds for lease approval.

Security deposits are refundable within 30 days of the resident surrendering possession, provided the home is returned in good condition, normal wear excluded, and all lease terms are satisfied. Any deductions for damages, unpaid rent, or cleaning will be itemized in accordance with the lease.

A cosigner may be requested if an applicant does not fully meet income, credit, or rental history guidelines. Cosigners must qualify financially and sign the lease agreement and will be held to the same terms as the other tenants on the same lease agreement.

Applications are submitted online through our website. A completed application, application fee, and supporting documents such as proof of income and identification are required for review.

Rent payments are typically made through an online resident portal. Residents can also utilize the Pay Near Me program that generates a QR code and the resident can take their secured funds to a cooperating Walgreens, 7-Eleven, Walmart etc.

Review your lease agreement and contact management before bringing a pet into the home. Pet policies vary by property and may include restrictions, deposits, or monthly pet fees. Seeking prior approval through Traverse Property Management would be required, paying the pet deposit, paying the lease modification fee and signing the animal agreement. Compounding pet violation fees will apply if not followed through the appropriate protocol mentioned above.

All residents listed on the lease share responsibility for the full lease term. If one resident wishes to leave, the remaining resident must qualify independently or submit a replacement resident for approval and a fully completed application fee and a lease modification fee would need to also be paid prior to engaging the replacement tenant.

Most leases require advance written notice before move out. Review your lease for the required notice period and submit your intent to vacate in writing though your Rentvine resident portal via the Move-Out tab on your portal dashboard by the deadline to avoid additional charges. Also, please enter your required forwarding address and bank information in the Rentvine Move-Out tab so we can close your account in a timely manner and refund your security deposit for any damage beyond normal wear and tear.

Routine maintenance and repairs are handled by the property management team. Residents may be responsible for damages caused by misuse or negligence. All maintenance requests should be submitted promptly through the Rentvine resident portal and the resident MUST include a before pic in the newly created work order reflecting the issue for documentation purposes and ensuring we as the management company are assigning the correct vendor for the issue.